Privacy Policy 2024 | Anxiety Relief with Sam

– LAST UPDATED AUGUST 2024

Samantha Dinnage (“us”, “we”, or “our”) operates the www.anxietyreliefwithsam.com website (the “service” or “our Website”).

We respect your right to privacy and will only process personal information you provide to us in accordance with the General Data Protection Regulation (GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 as revised by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, and other applicable privacy laws.

We will not use or share your information with anyone except as described in this Privacy Policy.

1. CONTROLLERS OF PERSONAL INFORMATION

Any personal information gathered and provided to Samantha Dinnage is controlled by Anxiety Relief with Sam.

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us at any time by any of the following means:

Email us at: sam@anxietyreliefwithsam.com

2. WHEN DO WE COLLECT INFORMATION?

We collect information from you when you register on our website, purchase a ticket to an event, subscribe to our newsletter, download a free or paid resource or enter information on our site.

3. THE PERSONAL INFORMATION WE COLLECT ABOUT YOU

The information you give us may include, but is not limited to, your name, address, e-mail address, job title, phone number, personal description, photographs, gender, age, date and place of birth and social media details.

4. DATA RETENTION: HOW LONG DOES ANXIETY RELIEF WITH SAM KEEP YOUR INFORMATION?

Anxiety Relief with Sam will retain information for as long as it is necessary for us to fulfil the purposes that we describe in this policy. With respect to other specific data we hold:

We hold personal information as set out above on file to tailor our marketing efforts until such time as this is no longer needed or a request is made for this information to be deleted.

5. HOW WE MAY STORE AND USE YOUR INFORMATION

We, and the third party processors we use that act on our behalf such as mailing companies, courier/delivery companies, distribution companies, printing companies or freelance staff, and software providers which assist us in performing any contract we enter into with you, may collect, store and use your personal information listed above for the following purposes:

To schedule an appointment to speak with Samantha Dinnage, about a product or service – with your consent;
To allow us to better service you in responding to your customer service requests – with your consent;
To process your transactions – in order to fulfil our contractual duties to you;
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us – in order to fulfil our contractual duties to you;
To provide you with information about other goods and services we offer that are similar to those that you have already read, purchased or enquired about – with your consent;
To notify you about changes to our service – as it is in our legitimate interest to do so;
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes – as it is in our legitimate interest to do so;
To improve our site to ensure that content is presented in the most effective manner for you and for your computer – as it is in our legitimate interest to do so;
To allow you to participate in interactive features of our service, when you choose to do so – as it is in our legitimate interest to do so

As part of our efforts to keep our site safe and secure– as it is in our legitimate interest to do so;

To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you – with your consent

A list of such third parties and agents is as follows:

Youcanbookme: a scheduling service for booking appointments

Convertkit: a customer relationship management platform for providing customer support and also used to send our newsletter and marketing messages where you have given your consent for us to do so

Stripe: used by us to process online payments

Typeform: an online form building and survey service

6. THIRD PARTIES

We do not sell or trade your Personally Identifiable Information.

We do not transfer your Personally Identifiable Information unless we receive prior consent, offer advance notice or are required to fulfil our contractual or legal duties.

We may transfer personal information that we collect from you to third party data processors as mentioned in section 5 which may be located in countries that are outside of the European Economic Area (EEA). This data may also be stored outside of the EEA, or processed by staff operating outside the EEA who work for us or for one of our suppliers.

By agreeing to our Privacy Policy, you agree to this transfer, storing or processing.

7. SECURITY

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

8. YOUR RIGHTS

You have the following rights:

The right to submit a Subject Access Request to ask us to provide you with copies of personal information that we hold about you at any time.

The right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge

The right to have your information deleted

The right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you; and

9. THIRD PARTY WEBSITES

This website contains links to other websites operated by third parties. Please note that this Privacy Policy applies only to the personal information that we collect through this website and cannot be responsible for, and do not accept any liability in relation to, personal information that third parties may collect, store and use through their website. You should always read the Privacy Policy of each website you visit carefully.

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, including requests to access or correct your personal information, please contact us at any time by any of the following means:

Email us at: sam@anxietyreliefwithsam.com